Return Policy

**Return Policy**

Thank you for shopping with us. We strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied, we offer a straightforward return process.

**Free Returns**
We provide free returns on all eligible items. You will not be charged any restocking fees or return shipping costs.

**Return Window**
You may return most items within 30 days of the delivery date. Items must be unused, in the same condition that you received them, and in the original packaging.

**How to Initiate a Return**
To start a return, please contact our customer service team via email or phone. Our team will guide you through the process and provide you with a prepaid return shipping label.

**Refund Process**
Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. You will receive a confirmation email once the refund has been completed.

**Exceptions**
Certain items may not be eligible for return, including personalized or custom-made products, final sale items, and opened hygiene or beauty products. Please check the product page for specific return eligibility.

**Contact Information**
If you have any questions or concerns regarding your return, please do not hesitate to reach out to us.

**Company Address:**
No. 2588, West Nanjing Road, Jing'an District, Shanghai

**Company Email:**
rudder@loaeyes.com

**Company Phone:**
+86 14748504920

We are here to assist you and ensure a smooth and hassle-free return experience.